Every plan · 7 days · up to 3 free replacements
If your number doesn't work for WhatsApp, Facebook, Google, Telegram or any app you need within 7 days of purchase, replace it with a new number from the same country for free — instantly from your dashboard, up to 3 times, no questions asked. Never used it? If the number hasn't sent or received a single SMS or call, you can take a full refund instead within the same 7 days. It applies to every PhoneBorn phone-number plan (1, 3, 6 or 12 months).
Updated By PhoneBorn TeamEditorial policy
Why a replacement guarantee
PhoneBorn numbers are real mobile numbers, not VoIP, so they pass the line-type checks that block most virtual numbers. Works with WhatsApp, Facebook, Google, Telegram, Instagram, TikTok and 110+ apps — and if it ever doesn't in the first 7 days, we replace it free.
Each app still sets its own rules: a platform can decide that a particular number, range or country isn't right for it, and those rules change over time. Nobody can honestly promise that every app accepts every number forever. What we can promise is the remedy — if your number doesn't work for the app you bought it for, you swap it for another one from the same country, instantly and for free.
The guarantee is not a way around a platform ban or its terms of service. Using numbers for fraud, spam or ban evasion is prohibited under our acceptable use policy.
If your number doesn't work for WhatsApp, Facebook, Google, Telegram or any app you need within 7 days of purchase, replace it with a new number from the same country for free — instantly from your dashboard, up to 3 times, no questions asked.
Never used it? If the number hasn't sent or received a single SMS or call, you can take a full refund instead within the same 7 days.
Single-use OTP numbers: if the code doesn't arrive, the order is refunded automatically.
How it works
Everything happens in your dashboard and takes about a minute. Here is what you see on each screen.
Buy a phone-number plan, copy the number from your dashboard and enter it in WhatsApp, Facebook, Google, Telegram or any other app you need.
On screen: Dashboard → My Numbers: your new number is listed with its country flag, plan length, expiry date and a copy button.
If the app refuses the number or the code never arrives, open the number in your dashboard within 7 days of purchase and press “Replace number”.
On screen: Number details: a “7-day replacement guarantee” panel shows the deadline (date and time) and how many free replacements you have left, with a “Replace number” button.
Pick a reason — the app rejected the number, no SMS arrived, the number isn't working, or other — and confirm. No support ticket and no questions asked.
On screen: Confirmation dialog: a short list of reasons, an optional note, and a reminder that the old number will be retired from your account.
A new number from the same country is assigned instantly. Your plan, expiry date, auto-renew and remaining allowance stay the same — enter the new number in your app.
On screen: Number details again: the new number is shown on the same plan, and the replacements-left counter goes down by one.
Developers can do the same with POST /v1/numbers/{id}/replace — see the Phone Number API.
The binding wording is in the replacement & refund policy and our Terms of Service.
Eligibility
| Situation | Free replacement | Money back |
|---|---|---|
| Number doesn't work for an app you need, within 7 days of purchase | Yes | Only if the number was never used |
| Number never used (no SMS, no calls), within 7 days | Yes | Yes |
| Number used for SMS or calls, within 7 days | Yes | No |
| You have already replaced it 3 times | No | Only if never used |
| More than 7 days after the original purchase | No | No |
| Within 7 days of a renewal (not the original purchase) | No — renewals don't reopen the window | Yes, if unused since the renewal |
| Plan expired or number released | No | No |
| Single-use OTP number | Not applicable | Automatic refund if no code arrives |
Examples
First check the country code and that you removed any leading 0. Still refused? Press “Replace number” — you get a new number from the same country and try again, free, up to 3 times within 7 days.
That is Google's own decision about that number. Replace it from your dashboard and enter the new number — your plan and expiry date don't change.
Telegram or Facebook
Request the code once, wait 60–120 seconds and try the voice-call option if it is offered. If nothing arrives, replace the number and verify with the new one.
You changed your mind
Press “Request refund” instead: the full price goes back to your PhoneBorn wallet instantly, as long as it is within 7 days of purchase.
FAQ
Keep reading
Real mobile numbers in 200 countries with SMS and calls — backed by our 7-day replacement guarantee — or your money back.