Human support · 7 days a week
Talk to a human.
To reach PhoneBorn support, email support@phoneborn.com or use the form below. A person on our team replies within 24 hours, 7 days a week — usually much faster. Number doesn't work for your app? Use “Replace number” in your dashboard within 7 days for a free new number; for an unused number, “Request refund” gives a full refund to your PhoneBorn balance. Both are instant.
Response time
We reply within 24 hours, 7 days a week — usually much faster. Payment issues are prioritised.
Self-service
Most answers are already in our FAQ. Signed-in customers can also open tickets from the dashboard.
Tip for faster help: include your account email, the number or order ID, and for top-ups the coin, network and transaction hash.